FAQs

Duval is a locally owned and operated family business that leverages our knowledge of the market with leading-edge technology to deliver exceptional guest experiences and provide strong return on investment to our clients. We focus on:

– Effective communication with investors and tenants alike
– Marketing and listing your property on major homestay platforms
– Securing compatible and high-quality guests
– Seamless turnovers and professional property maintenance

Property rentals in the Okanagan can be challenging to navigate. Some of which include:

– Tax Implications
– Municipal Regulations
– Property Insurance
– Guest Screening

We encourage any prospective investors to reach out to us to discuss this in more depth.

Duval screens all potential guests to ensure they have verified identification, and a history of positive reviews. We engage personally with all potential guests in advance of a booking to better understand their objectives for their holiday. Some questions we may ask are as follows:

– Numbers in the party?
– Age group (particularly of the Principal Guest)?
– Purpose of the holiday?
– Potential visitors who may become occasional guests

These are all crucial components to ensure a successful and worry free rental.

Throughout our guests stay we maintain constant and effective communication as well as offer a mid stay check in and clean. Lastly, at the end of each turnover we complete a comprehensive post occupancy report that is instantly uploaded to your personal owners portal.

For long-term tenant screening, additional measures are taken such as income verification and background checks.

Managing and marketing a short term vacation rental takes a great deal of time and effort. Securing Duval Management as your partner to handle these challenges minimises your time and involvement (i.e. no more late night calls from guests) and maximises your income return.

It’s important for our investors to understand our fee structure which is transparent and results orientated. Duval is competitive about all our costs and provides detailed financial statements with breakdowns of any additional costs to investors to ensure complete transparency.

Interested in learning more about our fees? Contact the team and let’s begin the process..

Saying yes to pets definitely increases your opportunities for higher revenue as many families prefer to travel with their four legged family members. Many owners find that generally, guests are very respectful and responsible.

Our housekeepers will clean thoroughly after pet-friendly bookings, putting in extra effort to ensure that pet hair and dander is diligently removed, and no paw prints are left behind. Guests with pets will be charged a small nightly fee to cover additional cleaning procedures.